Customer Care - FAQs

Placing an order on beaute-me.com is simple! Just follow these easy steps.

1. Select your preferred 'SIZE' (if applicable).
2. Click 'ADD TO CART'.
3. You can either click on 'Contiue Shopping' icon, or if you are settled on purchasing your item(s), click on the 'Go To Cart' icon (or, on the top right corner and click 'CHECKOUT').
4. At the Checkout page, you will be prompted to indicate your billing/shipping information and also your preferred payment mode.
5. Before clicking on 'Place Order Now', be sure to review your order as highlighted below:
~ Review your delivery address and choose your payment method. If you are returning customer, both fields will have been saved from your previous transaction. You may make changes by clicking on 'Change Address or 'Change Payment'.
~ Note delivery lead time of each item
~ Apply Coupon code (if any)
~ Confirm your loyalty point(s) usage (if you are a part of our loyalty programmes)
~ Confirm Grand Total Amount
After checking out, you will receive a confirmation email as well as your order details in your email. It’s that simple!

~ Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays).

~ Orders placed on Holidays or Weekend Days will be processed the following business day.

~ Check the status of your most recent orders at beaute-me.com, click on the Orders History, login to your Account, click 'View Order' on the My Orders page to see the status of each order.

~ Click on the 'Track your order' next to the 'Items Ordered' to view the delivery status of your order.
*Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

If you would like to cancel an online order after it has been placed, please click Help & Contact or email to order@beaute-me.com within one hour of placement. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.
Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:
~ Item(s) are not available
~ Difficulty in processing payment information
~ Cannot ship to the address provided
~ A duplicate order was placed
~ By customer request

Pre-Order is the ability to reserve a product prior to the date on which it becomes available for immediate purchase on beaute-me.com. When you purchase a Pre-Order item, we will provide an estimated ship date for that item on your order confirmation email; this date is also visible in the Order History section of your account. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.

BEAUTE ME does not charge your credit or debit card until your item(s) has shipped. However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.

If the tracking information for your package confirms delivery and you cannot locate the delivered package:
1. Check with neighbors and family members;
2. Look around the delivery location;
3. Check for notice of attempted delivery;
4. Contact the carrier;
5. Contact us for further help.

beaute-me.com orders are shipped on business days (Monday - Friday, excluding major holidays).
Local Delivery (Hong Kong): Free delivery on orders over HK$500+

Overseas, Macau and PRC: Please Contact Us for further assistance.

Please Contact Us or email to order@beaute-me.com, our Online Service Team will be happy to help you at anytime. *Packaging when return: Carefully pack items into the box, including the samples and gifts.

1. How long will it take to receive a credit for my returned items?

Once received, return packages are processed within 7-10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

2. I ordered/received the wrong product, should I return it?

If your online order is not as expected, please Contact Us or email to order@beaute-me.com for assistance.

3. My item arrived damaged. What should I do?

If you received damaged merchandise, please retain the box, packaging and all contents and Contact Us or email to order@beaute-me.com for assistance within 3 days.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately.
*Please provide the order number along with your email address and phone number for fastest service.